As financial markets move to cloud-based communications, voice compliance is entering a period of rapid change. Legacy recording and surveillance tools are struggling to keep pace with fragmented communication channels, evolving regulations and the rise of unified communications platforms. So, how can firms modernise their voice compliance strategies without creating new risks?
We recently spoke to Matthew Carey, director of product management at Theta Lake, to discuss the voice compliance challenge in financial services today, and how can firms can manage the shift to cloud communications.
During the interview, discussion ranged across a number of different topics: